**Return and Refund Policy**

At Global Generic Pharma, we prioritize your health and satisfaction. Please read our Return and Refund Policy carefully to understand your rights and obligations when purchasing medicines from our website.

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### **1. General Return and Refund Conditions**
Due to the sensitive nature of pharmaceutical products, returns and refunds are subject to the following conditions:
– Only items that are **damaged, defective, or incorrect** are eligible for return or refund.
– Products must be returned in their **original, unopened, and undamaged packaging**. Opened or tampered items cannot be returned.
– Prescription medicines are **non-returnable**, except in cases of damage, defect, or incorrect delivery.
– Non-prescription (OTC) medicines, supplements, or other health products may be eligible for return if they meet the criteria stated above.

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### **2. Return Process**
If you believe your product qualifies for a return:
1. **Contact Us**: Notify us within **7 days of receiving the product** by emailing calling +1(657) 222-0645.
2. **Provide Proof**: Share your order details, photographs of the product (if damaged or defective), and a brief description of the issue.
3. **Approval**: Once approved, you will receive a return authorization and instructions for returning the product.
4. **Return Shipping**: Pack the product securely and send it back to the address provided. Return shipping costs may be covered by us if the issue is due to our error.

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### **3. Refund Policy**
Refunds are processed as follows:
– **Eligibility**: Refunds are issued for products that meet the return criteria after inspection and approval by our team.
– **Mode of Refund**: Refunds will be credited to your original payment method or provided as store credit, based on your preference.
– **Processing Time**: Refunds are typically processed within **7–10 business days** of approval.

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### **4. Non-Returnable Items**
The following items cannot be returned or refunded:
– Products without original packaging or labels.
– Products damaged due to mishandling by the customer.
– Prescription medicines, unless defective, damaged, or incorrectly delivered.
– Products purchased under clearance or final sale promotions.

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### **5. Cancelation Policy**
– Orders can be canceled **before shipment** by contacting us promptly.
– If the order has already shipped, the return process must be followed after delivery.

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### **6. Contact Us**
For any questions or assistance with returns and refunds, please contact us:
– Phone: +1(657) 222-0645

We are committed to resolving any issues promptly and ensuring your experience with Global Generic Pharma is seamless and satisfactory.

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*Note: This policy is subject to change without prior notice. Please review it periodically for updates.*